The goods must be in the same condition in which you received them and you must take the responsibility of returning them to us. The original packaging must be unopened and undamaged in a resalable condition.If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 30% of the price of the goods from your refund as we will not be able to sell those goods on at full price. We will only make a refund using the same method of payment originally used by you to pay for your purchase.Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund. We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded unless the good delivered were incorrect or faulty. Credit can be used against your next order, both online and with telephone
Return address is: ScottishTea House Dillarburn Lesmahagow Scotland ML11 9PG